TRAI may bat for mobile customers

The Telecom Regulatory Authority of India could come to the rescue of thousands of mobile phone customers who have been disconnected by operators despite submitting valid verification documents to their respective operators.

Consumer groups have written to TRAI seeking its intervention after a number of mobile consumers complained that the operators left them in the lurch over the past few days.

Mr Anil Kumar of Telecom Watchdog said, "We have written to TRAI citing examples of how consumers who have submitted valid papers have been disconnected. There are quite a few such subscribers on whose behalf we have approached the telecom regulator."

When contacted, senior TRAI officials said that they were examining the complaints and will intervene if required.