What a difference a decade makes

Ten years may not seem like a long time, but at the pace of change in business, it sometimes feels like a lifetime.

For example: When Outsource Marketing first launched in 1997, outsourcing was not some trendy term for staffing CSRs and software programmers in India. It would be eight years before Tom Friedman's The World Is Flat was published and introduced people to the notion that the global economy had arrived.

Marketing has changed even more dramatically during the past 10 years than any other similar period in the past. Why? Technology and its incredible impact on how we access and process information.

In 1997:
* There were fewer than 500,000 Internet Web sites
* Google, YouTube, MySpace or the iPod didn't exist
* Cell phones were just phones

Now there are more than 100 million Web sites, 35 million blogs, and cell phones are hand-held computers that can multitask phone calling, text messaging, photography, video downloading, digital music files and an endless variety of games. It was in 2004 O'Reilly Media coined the phrase Web 2.0--a group of second generation Web-based services.

A decade ago, high-tech acronyms such as CRM, PPC, SEO, MP3, DSL and DVR were yet to join the lexicon. Television consisted of sports, movies and shows you watched on a set in the living room and maybe on another in the kitchen or bedroom. Now TV programming--all 580 channels--can now be TiVo'd, recalled on demand or viewed on a laptop, MP3 player or cell phone. Cable providers now offer high-speed broadband, as well as local and long-distance phone services.